CANCELLING AN ORDER OR PART OF AN ORDER
Since most of our products are made to order pieces, we do not provide a cancellation on order. We start preparing your order from the time we receive it so cancelling an order is not acceptable.
Still, if you want to cancel/ change the order you may always request us via Chat/ E-mail within 24 hours of the order confirmation.
RETURNING AN ITEM
An item once delivered cannot be returned back unless the item delivered to you is defective or damaged (Defect refers to the manufacturing flaw which hinders the intended use of the product). Complete or required part of the product will be replaced at no extra cost.
You can claim the same within 48 hours of the item being delivered to you.
TO PROCESS A RETURN/ EXCHANGE , PLEASE FOLLOW THESE SIMPLE STEPS:
All customers are requested to make a video while unboxing the products from the start (Best way to process a return) or send us proper images of the damaged products so we can review the same.
Once our team review your photos/ videos and approves the same, a return pickup will be arranged by us within 3-4 business days. Kindly keep the product in its original packaging to avoid damage in transit or as directed by our customer service.
Need help?
Contact us at sales@therareobjects.com for questions related to refunds and returns.